PRIVACY POLICY

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to:

  • Third-party service providers (e.g., cruise lines; airlines; hotels; insurance providers) necessary to fulfil your bookings.

  • Our contractors, agents, or related entities assisting with operations.

  • Professional advisers (e.g., accountants, lawyers) where needed.

  • Courts, tribunals, regulatory authorities, or law enforcement as required or authorised by law.

We take reasonable steps to ensure that overseas recipients (e.g., international cruise operators or suppliers) comply with the APPs or are subject to equivalent privacy protections, as required under APP 8.

SECURITY OF PERSONAL INFORMATION

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage, access controls, and staff training.

When your personal information is no longer needed for the purpose for which it was collected (or a related permitted purpose), we will take reasonable steps to destroy or de-identify it, subject to any legal obligations to retain it (e.g., for 7 years for tax or business records).

ACCESS AND CORRECTION

You may request access to the personal information we hold about you. We will respond within a reasonable time and provide access unless an exception under the APPs applies. We may charge a reasonable fee for providing access.

You may also request correction of inaccurate, incomplete, or outdated information. We will take reasonable steps to correct it.

To make a request, contact us using the details below. We may require identification to protect your privacy.

COMPLAINTS

If you have a complaint about how we have handled your personal information, please contact us in writing with details. We will investigate promptly and respond in writing.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

COOKIES AND WEBSITE

Our website may use cookies and similar technologies to improve your experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings. We do not use cookies to collect personal information beyond what is reasonably necessary.

CHANGES TO THIS POLICY

This policy may be updated from time to time to reflect changes in our practices or legal requirements. The current version is available on our website. We encourage you to review it periodically.

CONTACT US

For any queries, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Timothy Robinson | Director & Travel Professional

timothy@experiencetravelcruise.com.au

This Privacy Policy was prepared with reference to guidance from the Office of the Australian Information Commissioner and is effective as of July 2026. It does not create any additional rights beyond those in the Privacy Act 1988 (Cth).

experiencetravelcruise.com.au website is owned by Experience Travel & Cruise (ABN 25 709 621 320).

Experience Travel & Cruise (referred to as “we”, “us” or “our”) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your personal information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

WHAT IS PERSONAL INFORMATION?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect the following kinds of personal information:

  • Contact details (such as your name, address, email address, phone number).

  • Identification and travel details (such as passport details, date of birth, travel preferences, booking information, and details of companions).

  • Financial information (such as payment details for bookings, invoices, and insurance).

  • Sensitive information (where relevant and with your consent or as permitted by law), such as health information (e.g., dietary requirements, mobility needs, or medical conditions relevant to travel) or information about your membership of groups (e.g., for tailored LGBT+ travel packages).

We collect personal information in various ways, including when you:

  • Make an enquiry or book travel services (flights, cruises, hotels, packages, insurance) via our website, email, phone, or in person.

  • Interact with our website (e.g., through forms, cookies, or analytics).

  • Subscribe to newsletters, marketing communications, or participate in promotions.

  • Provide feedback or contact us.

We may also collect information from third parties, such as cruise lines, airlines, hotels, or referral partners, where you have consented or it is otherwise permitted.

WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect personal information for the primary purpose of providing our travel agency services to you, including arranging bookings, providing advice, processing payments, issuing documents (e.g., itineraries, tickets, insurance), and delivering personalised support.

We may also use it for secondary purposes that are related to the primary purpose (and that you would reasonably expect), such as:

  • Marketing and promotions (e.g., newsletters about deals, with the ability to unsubscribe).

  • Business operations, analytics, and service improvement.

  • Complying with legal obligations (e.g., under Australian consumer law or anti-money laundering requirements).

We will only collect sensitive information with your consent or where required or authorised by law, and use it only for the primary purpose or a directly related secondary purpose.